Refund & Cancellation Policy

1. The free plan and the free trial

Our Starter plan is free of charge, requires no card, and has no time limit. Nothing is ever billed for it, so nothing can be refunded.

Paid plans begin with a free trial. We do not ask for card details to start a trial and we do not charge anything during it. If you decide not to continue, you simply do not pay — there is no cancellation step and no invoice.

When a trial ends without payment, your account moves to the free Starter plan rather than being closed. Your data is not deleted. If your fleet or team is larger than Starter allows, an administrator chooses what stays active — we never make that choice for you.

2. What you are paying for

Paid subscriptions are prepaid for a fixed term — monthly or annual, as shown on your invoice. The fee buys access to the plan for that term, not a measured quantity of usage, so the amount does not change according to how much you use the platform during the term.

All fees are exclusive of GST, which is charged in addition at the applicable rate and shown separately on your tax invoice. If you are a GST-registered business, that GST is ordinarily available to you as input tax credit.

Payments are collected through a PCI-compliant payment gateway. We do not receive or store your full card details.

3. Cancelling

You may cancel at any time by writing to support@digitransito.com from an email address registered on your account. There is no cancellation fee and no minimum notice period.

Cancellation stops the next renewal. It does not end the term you have already paid for: you keep full access until the end of that term, and we do not refund the unused remainder. We would rather you use what you have paid for than lose it.

At the end of the paid term your account moves to the free Starter plan. As with an expired trial, your data is retained and you can export it.

4. Refunds we do make

We refund in full, without argument, where the charge should not have happened:

A duplicate charge — you were billed twice for the same term.

A billing error on our side — the wrong plan, the wrong term, the wrong amount, or a charge applied to the wrong account.

A charge taken after you had already asked us to cancel.

A renewal charged without the advance notice described in section 7.

A paid plan we could not actually provide — if we are unable to give you the plan you paid for, we refund the amount in full.

If a charge appears wrong to you and it is not on this list, write to us anyway. We would rather look at it than have you dispute it with your bank.

5. Refunds we do not make

So that there are no surprises, these are the cases where we do not refund:

The unused part of a term after you cancel — see section 3.

A mid-term downgrade to a smaller plan. The change takes effect at your next renewal, and we do not refund the difference for the current term.

Simply not having used the platform during a term you paid for.

Third-party charges already consumed on your behalf — for example SMS or WhatsApp messages sent through a gateway you enabled.

Nothing in this section limits any right you have under Indian law that cannot be excluded by agreement.

6. How an approved refund is paid

Approved refunds are returned to the original payment method — we cannot redirect a refund to a different card or account, because the payment gateway will only reverse the transaction it received.

We initiate the refund within 7 working days of approving it. Your bank or card issuer then takes its own time to post the credit, typically a further 5 to 7 working days; that part is outside our control.

Where GST was charged on the original invoice, we issue a credit note so that your GST records reconcile.

A failed or abandoned payment that was debited but never reached us is reversed by your bank on its own timeline, usually within 5 to 7 working days. You do not need to claim it from us — but tell us if it has not appeared, and we will chase the gateway with you.

7. Renewals and price changes

We tell you before a renewal is charged, by email and in the product, so a renewal is never the first you hear of it.

If we change the price of your plan, the new price applies from your next renewal and never mid-term. You will have notice before that renewal and can cancel instead if you prefer.

8. Suspension for non-payment

If a paid term lapses without renewal, your account first becomes read-only for a short grace period — your data stays visible and exportable — and is suspended only after that. We do this so that a missed renewal never costs you access to your records without warning.

Suspension for non-payment does not delete your data, and fees already paid for an elapsed term are not refunded.

9. Before you raise a chargeback

Please contact support@digitransito.com first. A chargeback locks the amount with the bank for weeks and prevents us from simply refunding you, which is almost always slower than talking to us. We will not suspend an account merely for asking a question about a charge.

10. How to request a refund

Email support@digitransito.com from an address registered on your account, quoting the invoice number and the reason. We acknowledge within 2 working days and give you a decision, with reasons, within 7 working days.

If you are unhappy with the outcome, you may escalate to our Grievance Officer at grievance@digitransito.com, who will review it independently of the person who made the first decision.

11. Contact

DigiTransito Private Limited (CIN U62011GJ2026PTC182174), Block-A, 606 Prahladnagar, Trade Center, Jivraj Park, Ahmadabad City, Ahmedabad- 380051, Gujarat.

Billing and refunds: support@digitransito.com. Grievances: grievance@digitransito.com.