Questions
Everything you'd ask a demo
The questions people actually ask before signing up. If yours isn't here, message us on WhatsApp — a real person answers.
Getting started
Do I need a demo or a salesperson to try it? +
No. Start free in a minute — your workspace comes with sample data, and a product tour plus a free video series walk you through everything. A demo is there if you want it, but the product is built to explain itself.
Can I watch it working before I sign up? +
Yes. Short episodes follow one real consignment from Mumbai to Pune — booked, picked up, hauled, delivered with a POD, invoiced with GST and paid — then the accounting it produces, and on into setup, fleet compliance, cost per kilometre, GSTR-1 and 3B, bank reconciliation, quotations, payroll, spares, warehousing, tyres, the reports your accountant asks for and a customer portal. Free to watch, no sign-up.
How long does setup take? +
Minutes, not weeks. Add your branch and GST number, one customer, and an LR book — and you can book your first consignment. You start with sample data so nothing looks empty while you learn.
Is there really a free plan? +
Yes. Starter is ₹0 with no card required, built for a single-truck owner-operator — full bookings, delivery, GST invoicing and accounting. You only pay when you grow.
What if I stop using the free plan for a while? +
Nothing happens for three weeks, and nothing is lost even then. If nobody signs in for 21 days we pause the account — we email you at 7, 14 and 18 days first — and signing in brings it straight back, with everything in it, no request to us. If it then sits unused and is EMPTY, it is removed 30 days after the pause, with two more emails before that. An account holding real records — a posted voucher, an invoice you raised, an e-invoice — is never removed for inactivity, however long it sits. You can download everything at any time from Admin → Data Export.
Pricing & billing
What does it cost? +
Starter is free. Growth is ₹3,499/mo and Professional ₹8,999/mo on annual billing; Enterprise is custom. See the full breakdown on the Pricing page.
Is GST included in those prices? +
No — all prices exclude 18% GST, which your invoice adds on top. We issue a proper GST tax invoice you can claim input credit on. Nothing is hidden.
What happens if I move down a plan later? +
Nothing is deleted when you move down a plan. You simply choose which branches and users stay active — the rest are switched off (kept safe) and come back the moment you upgrade. Your vehicles are not affected: no plan limits how many you can have.
How many trucks can I add? +
As many as you like, on every plan — including the free one. We do not price by fleet size, because the vehicle register is where your compliance dates, tyres, fuel and maintenance live, and charging for it would only teach you to leave trucks out. Plans are sized by branches and users instead.
Are there any per-consignment or hidden fees? +
No. You pay for branches and users — never per truck, and never per LR. Messaging (WhatsApp/SMS) beyond an included allowance uses your own gateway at your rates.
GST & compliance
Does it handle GST returns? +
Yes. GSTR-1, 3B and 2A reconciliation are built from your invoices — no re-typing. CGST+SGST vs IGST is decided automatically from the branch and customer states, so you never pick the wrong tax.
What about e-way bills and TDS? +
E-way bill details are captured with expiry reminders on in-transit consignments, and TDS (194C) is auto-calculated and aggregated per vendor per year, with statutory alerts.
Will my accountant be happy with it? +
It is real double-entry accounting — ledgers, day/cash/bank books, trial balance, P&L and balance sheet — all exportable to PDF/Excel for your CA. The books are always live.
Moving from Tally or Excel
Can I bring my existing data in? +
Yes. Bulk import with friendly, ready-made templates for your masters (parties, vehicles, accounts) and even LRs — so you are not typing everything again.
Do I still need Tally or separate accounting software? +
No. Booking, billing and full accounting (with GST) live in one place, on one set of numbers — recording a payment posts the ledgers for you. No double entry between systems.
My CA only works in Tally. Is that a problem? +
No — it goes both ways. Export your posted vouchers to a Tally file whenever your CA asks, and import the entries they post back (depreciation, provisions, year-end adjustments) so nobody re-types them. Imported entries arrive as drafts for you to review before they touch your books.
How is this better than my spreadsheets? +
Spreadsheets do not track a live consignment, capture a POD on a phone, calculate GST, post double-entry, or file GSTR — and they break when two people edit at once. DigiTransito does all of it, together.
Your data & safety
Where is my data, and is it safe? +
Each company's data is fully isolated from every other, sensitive fields are encrypted, and we take automated daily backups. It is hosted in India.
Can I export my data whenever I want? +
Yes — any report, invoice or register exports to PDF or Excel at any time. Your data is yours.
Can my whole team use it, with different access? +
Yes. Add multiple users with roles and permissions, so a driver, a clerk and the owner each see exactly what they should.
Drivers & phones
Can my drivers use it? +
Yes, and it costs nothing extra — drivers are not counted against your user limit. Give a driver a login from their record and they sign in on their own phone to a screen built for one hand at a fuel pump: their trip, their deliveries, nothing else from the office.
What happens where there is no network? +
It keeps working. A POD photo, a diesel bill or the daily checklist captured in a dead zone is held on the phone and uploaded when signal returns — and it lands exactly once even if the phone retries, so a ₹4,000 fuel entry can never be recorded twice.
Do drivers need to install anything from an app store? +
No. They open the link once and add it to the home screen; after that it opens like any other app and starts even with no signal. Nothing to approve, update or pay for.
Size, fit & support
Will it work for just 2 or 3 trucks? +
That is exactly who the free plan is for. The same platform scales from a single owner-operator to a multi-branch fleet — you grow into the bigger parts, you are never forced into them.
I have multiple branches — is that supported? +
Yes. Growth includes two branches and Professional five, each with its own GST registration and controls to keep them tidy. Enterprise is unlimited.
How do I get help if I am stuck? +
Every screen has built-in help and tooltips, there are guided tours and a step-by-step video guide, and email support. Because it explains itself, most people never need to ask.
Still not sure? The fastest way to know is to try it — it’s free.
Start free — no card Get started
Ready to digitise your fleet?
Create your workspace in under a minute — no credit card, no setup fees. Try everything for 30 days, then keep working on the free plan.
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